National

IRCTC introduces billing through hand-held POS machines in trains

NetIndian News Network

New Delhi, March 21, 2018

The Indian Railway Catering and Tourism Corporation (IRCTC) is introducing billing through hand-held point-of-sale (POS) machines on trains as part of efforts to ensure better passenger awareness of menu and tariff of meals and catering items.
An official press release said there had been some complaints of passengers regarding overcharging by the vendors in trains. This will help not only making passengers aware of relevant information but also in improving passenger satisfaction, it said.
The POS billing machines are being introduced in trains in phases. IRCTC has already introduced POS machines in train numbers 12627-28, SBC-NDLS Karnataka Express on a pilot basis. In the next phase, 100 POS machines will be commissioned on 26 trains. 
There are 50 rakes (composition of coaches forming a train) of the identified 26 trains. Each rake will be provided with 2 POS machines each to start with which will be progressively increased as per the usage and response from passengers.
IRCTC is also deploying its officials on board on these trains for the purpose of monitoring the catering services. These officials are also being provided with tablet computers which will be used for collection of passenger feedback.
The service providers managing the on board services are also being trained at IRCTC's Central Kitchen at Noida for usage of the POS machine which has the ability to manage MIS. The training will commence from March 21 to 24 for the first batch, the release added.
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