Govt notifies rules for digital and social media and OTT platforms
Union Ministers Ravi Shankar Prasad and Prakash Javadekar addressing a press conference on Institutional mechanism for digital media, social media and OTT platforms, in New Delhi on February 25, 2021.

Govt notifies rules for digital and social media and OTT platforms

New Delhi, February 25, 2021

The Government today notified the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 saying that digitial media, including OTT and social media platforms, were welcome to do business in India but needed to follow the Constitution and laws.

“Amidst growing concerns around lack of transparency, accountability and rights of users related to digital media and after elaborate consultation with the public and stakeholders, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 have been framed in exercise of powers under section 87 (2) of the Information Technology Act, 2000 and in supersession of the earlier Information Technology (Intermediary Guidelines) Rules 2011,” the Ministry of Information & Broadcasting said in a release.

It said the social media platform could certainly be used for asking questions and to criticise. While the social media platforms have empowered ordinary users they needed accountability against misuse and abuse, it said.

The new Rules empower ordinary users of social media, embodying a mechanism for redressal and timely resolution of their grievance, it added.

Rules about digital media and OTT focus more on in house and self-regulation mechanism whereby a robust grievance redressal mechanism has been provided while upholding journalistic and creative freedom.

While finalizing these Rules, both the Ministries of Electronics and Information Technology and Information and Broadcasting undertook elaborate consultations among themselves to have a harmonious, soft-touch oversight mechanism concerning social media platforms as well as digital media and OTT platforms, it said.

Part- II of these Rules shall be administered by the Ministry of Electronics and IT, while Part-III relating to the Code of Ethics and procedure and safeguards concerning digital media shall be administered by the Ministry of Information and Broadcasting, the release said.

"The Digital India programme has now become a movement empowering common Indians with the power of technology. The extensive spread of mobile phones, the Internet etc. has also enabled many social media platforms to expand their footprint in India.

"Common people are also using these platforms in a very significant way. Some portals, which publish analysis about social media platforms and which have not been disputed, have reported the following numbers as the user base of major social media platforms in India:

"WhatsApp users: 53 Crore; YouTube users: 44.8 Crore; Facebook users: 41 Crore; Instagram users: 21 Crore; Twitter users: 1.75 Crore.

“These social platforms have enabled common Indians to show their creativity, ask questions, be informed and freely share their views, including criticism of the Government and its functionaries. The Government acknowledges and respects the right of every Indian to criticize and disagree as an essential element of democracy.

“India is the world’s largest open Internet society and the Government welcomes social media companies to operate in India, do business and also earn profits. However, they will have to be accountable to the Constitution and laws of India,” the release said.

According to it, the proliferation of social media, on the one hand, empowers the citizens and on the other hand, gives rise to some serious concerns and consequences which have grown manifold in recent years.

These concerns have been raised from time to time in various forums including in the Parliament and its committees, judicial orders and civil society deliberations in different parts of the country. Such concerns are also raised all over the world and they are becoming an international issue, it said.

“Of late, some very disturbing developments are observed on the social media platforms. The persistent spread of fake news has compelled many media platforms to create fact-check mechanisms. Rampant abuse of social media to share morphed images of women and contents related to revenge porn have often threatened the dignity of women. Misuse of social media for settling corporate rivalries in a blatantly unethical manner has become a major concern for businesses. Instances of use of abusive language, defamatory and obscene contents and blatant disrespect to religious sentiments through platforms are growing.

“Over the years, the increasing instances of misuse of social media by criminals, anti-national elements have brought new challenges for law enforcement agencies. These include inducement for recruitment of terrorists, circulation of obscene content, the spread of disharmony, financial frauds, incitement of violence, public order etc.

“It was found that currently there is no robust complaint mechanism wherein the ordinary users of social media and OTT platforms can register their complaint and get it redressed within a defined timeline. Lack of transparency and absence of robust grievance redressal mechanism has left the users dependent on the whims and fancies of social media platforms. Often it has been seen that a user who has spent his time, energy and money in developing a social media profile is left with no remedies in case that profile is restricted or removed by the platform without giving any opportunity to be heard,” it said.

“If we notice the evolution of social media intermediaries, they are no longer limited to playing the role of pure intermediary and often they become publishers. These Rules are a fine blend of liberal touch with a gentle self-regulatory framework. It works on the existing laws and statues of the country which apply to content whether online or offline. In respect of news and current affairs publishers are expected to follow the journalistic conduct of the Press Council of India and the Programme Code under the Cable Television Network Act, which is already applicable to print and TV. Hence, only a level playing field has been proposed," the release said.

The release said the Rules substantially empower the ordinary users of digital platforms to seek redressal for their grievances and command accountability in case of infringement of their rights.

"In this direction, the following developments are noteworthy:

"The Supreme Court in a suo-moto writ petition (Prajjawala case) vide order dated 11/12/2018 had observed that the Government of India may frame necessary guidelines to eliminate child pornography, rape and gangrape imageries, videos and sites in content hosting platforms and other applications.

"The Supreme Court vide order dated 24/09/2019 had directed the Ministry of Electronics and Information Technology to appraise the timeline in respect of completing the process of notifying the new rules.

"There was a Calling Attention Motion on the misuse of social media and spread of fake news in the Rajya Sabha and the Minister had conveyed to the house on 26/07/2018, the resolve of the Government to strengthen the legal framework and make the social media platforms accountable under the law. He had conveyed this after repeated demands from the Members of the Parliament to take corrective measures.

"The Ad hoc committee of the Rajya Sabha laid its report on 03/02/2020 after studying the alarming issue of pornography on social media and its effect on children and society as a whole and recommended for enabling identification of the first originator of such contents.

"The Ministry of Electronics and Information Technology (MEITY) prepared draft Rules and invited public comments on 24/12/2018. MEITY received 171 comments from individuals, civil society, industry association and organizations. 80 counter comments to these comments were also received. These comments were analyzed in detail and an inter-ministerial meeting was also held and accordingly, these Rules have been finalized," the release said.

The following are the highlights of today's announcement:

Guidelines Related to Social Media to Be Administered by the Ministry of Electronics and IT:

Due Diligence To Be Followed By Intermediaries: The Rules prescribe due diligence that must be followed by intermediaries, including social media intermediaries. In case, due diligence is not followed by the intermediary, safe harbour provisions will not apply to them.

Grievance Redressal Mechanism: The Rules seek to empower the users by mandating the intermediaries, including social media intermediaries, to establish a grievance redressal mechanism for receiving resolving complaints from the users or victims. Intermediaries shall appoint a Grievance Officer to deal with such complaints and share the name and contact details of such officer. The Grievance Officer shall acknowledge the complaint within 24 hours and resolve it within fifteen days from its receipt.

Ensuring Online Safety and Dignity of Users, Especially Women Users: Intermediaries shall remove or disable access withing 24 hours of receipt of complaints of contents that exposes the private areas of individuals, show such individuals in full or partial nudity or sexual act or is like impersonation including morphed images etc. Such a complaint can be filed either by the individual or by any other person on his/her behalf.

Two Categories of Social Media Intermediaries: To encourage innovations and enable the growth of new social media intermediaries without subjecting smaller platforms to significant compliance requirement, the Rules make a distinction between social media intermediaries and significant social media intermediaries. This distinction is based on the number of users on the social media platform. The government is empowered to notify the threshold of the user base that will distinguish between social media intermediaries and significant social media intermediaries. The Rules require significant social media intermediaries to follow certain additional due diligence.

Additional Due Diligence to Be Followed by Significant Social Media Intermediary:

Appoint a Chief Compliance Officer who shall be responsible for ensuring compliance with the Act and Rules. Such a person should be a resident of India.

Appoint a Nodal Contact Person for 24x7 coordination with law enforcement agencies. Such a person shall be a resident in India.

Appoint a Resident Grievance Officer who shall perform the functions mentioned under the Grievance Redressal Mechanism. Such a person shall be a resident in India.

Publish a monthly compliance report mentioning the details of complaints received and action taken on the complaints as well as details of contents removed proactively by the significant social media intermediary.

Significant social media intermediaries providing services primarily like messaging shall enable identification of the first originator of the information that is required only for prevention, detection, investigation, prosecution or punishment of an offence related to sovereignty and integrity of India, the security of the State, friendly relations with foreign states, or public order or of incitement to an offence relating to the above or in relation with rape, sexually explicit material or child sexual abuse material punishable with imprisonment for a term of not less than five years. The intermediary shall not be required to disclose the contents of any message or any other information related to the first originator.

Significant social media intermediary shall have a physical contact address in India published on its website or mobile app or both.

Voluntary User Verification Mechanism: Users who wish to verify their accounts voluntarily shall be provided with an appropriate mechanism to verify their accounts and provided with a demonstrable and visible mark of verification.

Giving Users An Opportunity to Be Heard: In cases where significant social media intermediaries remove or disable access to any information on their own accord, then a prior intimation for the same shall be communicated to the user who has shared that information with a notice explaining the grounds and reasons for such action. Users must be provided with an adequate and reasonable opportunity to dispute the action taken by the intermediary.

Removal of Unlawful Information: An intermediary upon receiving actual knowledge in the form of an order by a court or being notified by the Appropriate Govt. or its agencies through an authorized officer should not host or publish any information which is prohibited under any law concerning the interest of the sovereignty and integrity of India, public order, friendly relations with foreign countries etc.

The Rules will come in effect from the date of their publication in the gazette, except for the additional due diligence for significant social media intermediaries, which shall come in effect 3 months after publication of these Rules.

Digital Media Ethics Code Relating to Digital Media and OTT Platforms to Be Administered by the Ministry of Information and Broadcasting:

There have been widespread concerns about issues relating to digital contents both on digital media and OTT platforms. Civil Society, filmmakers, political leaders including Chief Minister, trade organizations and associations have all voiced their concerns and highlighted the imperative need for an appropriate institutional mechanism. The Government also received many complaints from civil society and parents requesting interventions. There were many court proceedings in the Supreme Court and High Courts, where courts also urged the Government to take suitable measures.

Since the matter relates to digital platforms, therefore, a conscious decision was taken that issues relating to digital media and OTT and other creative programmes on the Internet shall be administered by the Ministry of Information and Broadcasting but the overall architecture shall be under the Information Technology Act, which governs digital platforms.

Consultations:

Ministry of Information and Broadcasting held consultations in Delhi, Mumbai and Chennai over the last one and half years wherein OTT players have been urged to develop a “self-regulatory mechanism”. The Government also studied the models in other countries including Singapore, Australia, the EU and the UK and has gathered that most of them either have an institutional mechanism to regulate digital content or are in the process of setting up one.

The Rules establish a soft-touch self-regulatory architecture and a Code of Ethics and a three-tier grievance redressal mechanism for news publishers and OTT Platforms and digital media.

Notified under section 87 of the Information Technology Act, these Rules empower the Ministry of Information and Broadcasting to implement Part-III of the Rules which prescribe the following:

Code of Ethics for online news, OTT platforms and digital media: This Code of Ethics prescribe the guidelines to be followed by OTT platforms and online news and digital media entities.

Self-Classification of Content: The OTT platforms, called the publishers of online curated content in the rules, would self-classify the content into five age-based categories- U (Universal), U/A 7+, U/A 13+, U/A 16+, and A (Adult). Platforms would be required to implement parental locks for content classified as U/A 13+ or higher, and reliable age verification mechanisms for content classified as “A”.

The publisher of online curated content shall prominently display the classification rating specific to each content or programme together with a content descriptor informing the user about the nature of the content, and advising on viewer description (if applicable) at the beginning of every programme enabling the user to make an informed decision, before watching the programme.

Publishers of news on digital media would be required to observe Norms of Journalistic Conduct of the Press Council of India and the Programme Code under the Cable Television Networks Regulation Act thereby providing a level playing field between the offline (Print, TV) and digital media.

A three-level grievance redressal mechanism has been established under the rules with different levels of self-regulation.

Level-I: Self-regulation by the publishers;

Level-II: Self-regulation by the self-regulating bodies of the publishers;

Level-III: Oversight mechanism.

Self-regulation by the Publisher: The publisher shall appoint a Grievance Redressal Officer based in India who shall be responsible for the redressal of grievances received by it. The officer shall decide on every grievance received within 15 days.

Self-Regulatory Body: There may be one or more self-regulatory bodies of publishers. Such a body shall be headed by a retired judge of the Supreme Court, a High Court or independent eminent person and have not more than six members. Such a body will have to register with the Ministry of Information and Broadcasting. This body will oversee the adherence by the publisher to the Code of Ethics and address grievances that have not been resolved by the publisher within 15 days.

Oversight Mechanism: Ministry of Information and Broadcasting shall formulate an oversight mechanism. It shall publish a charter for self-regulating bodies, including Codes of Practices. It shall establish an Inter-Departmental Committee for hearing grievances.

NNN

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