Business & Economy

TRAI cautions banks, FIs against use of unregistered telemarketers

NetIndian News Network

New Delhi, September 23, 2013

The Telecom Regulatory Authority of India (TRAI) today cautioned banks and financial institutions (FIs) against use of unregistered telemarketers for promoting their business in violation of provisions of “The Telecom Commercial Communications Customer Preference (Thirteenth Amendment) Regulations, 2010”.
The authority said here that, despite actions taken by it, it continued to receive a large number of complaints from consumers against banks, insurance companies, builders, and so on for making calls and sending SMSs organized through unregistered telemarketers.
It said that such behaviour was in violation of “The Telecom Commercial Communications Customer Preference (Thirteenth Amendment) Regulations, 2010”, which provides that in case complaints continue to come in, then on receipt of the third complaint, all the telecom resources of the entity shall be be disconnected.
The authority has named banks and financial institutions which it said had been flouting the regulation by marketing their products and services through unregistered telemarketers.
A press release from TRAI said they are Axis Bank; Citibank; HDFC Bank; ICICI Bank; Kotak Mahindra; PNB; and State Bank of India.
They have been directed to look into the specific cases of breach, initiate corrective action and report back to the authority within a period of seven days, failing which they are liable to have all their telecom resources disconnected throughout the country, the release added.
NNN

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