Prime Minister Narendra Modi launching the Reserve Bank of India's Retail Direct Scheme and Integrated Ombudsman Scheme, through video conferencing, in New Delhi on November 12, 2021.
Prime Minister Narendra Modi launching the Reserve Bank of India's Retail Direct Scheme and Integrated Ombudsman Scheme, through video conferencing, in New Delhi on November 12, 2021.

Modi launches two customer-centric initiatives of RBI, says India is world leader in digital transactions

New Delhi, November 12, 2021

Prime Minister Narendra Modi today said the Unified Payment Interface (UPI), a mobile payment system developed by the National Payments Corporation of India (NPCI), had made India the world's leading country in terms of digital transactions in a very short span of time.

"In just 7 years, India has jumped 19 times in terms of digital transactions. Today our banking system is operational 24 hours, 7 days and 12 months anytime, anywhere in the country," he said after launching two customer-centric initiatives of the Reserve Bank of India (RBI) -- Retail Direct Scheme and the Integrated Ombudsman Scheme -- via video conference.

Union Finance Minister Nirmala Sitharaman and RBI Governor Shaktikanta Das were also present at the event.

Modi praised the Ministry of Finance and institutions like RBI for their efforts during the pandemic.

“This period of Amrit Mahotsav, this decade of the 21st century is very important for the development of the country. In such a situation, the role of RBI is also very big. I am confident that Team RBI will live up to the expectations of the country,” he said.

Referring to the two schemes that have been launched today, he said that they would expand the scope of investment in the country and make access to capital markets easier and more secure for investors.

"Retail direct scheme has given small investors in the country a simple and safe medium of investment in government securities. Similarly, One Nation, One Ombudsman System has taken shape in the banking sector with the Integrated Ombudsman Scheme today," he said.

Modi emphasized the citizen-centric nature of these schemes. He said that one of the biggest touchstones of any democracy is the strength of its grievance redressal system. The Integrated Ombudsman Scheme will go a long way in that direction. Similarly, the Retail Direct Scheme will give strength to the inclusion of everyone in the economy as it will bring in the middle class, employees, small businessmen and senior citizens with their small savings directly and securely in government securities. As Government securities have the provision of guaranteed settlement, this gives assurance of safety to the small investor, he said.

The Prime Minister said that in the last seven years, non-performing assets (NPAs) were identified with transparency, the focus was on resolution and recovery, public sector banks (PSBs) were recapitalized, and various reforms were carried out in the financial system and PSBs.

He added that, to further strengthen the banking sector, cooperative banks were also brought under the purview of the RBI. Due to this the governance of these banks is also improving and the trust in this system is getting stronger among the depositors, he added.

Modi said that, in the past few years, in the country's banking sector, reforms ranging from inclusion in the financial sector to technological integration have been carried out. “We have seen their strength in this difficult time of Covid. The decisions of the RBI also helped in increasing the impact of the big decisions that the government has taken in recent times,” he said.

The Prime Minister said that, till 6-7 years ago, banking, pension and insurance used to be like an exclusive club in India.

"All these facilities were not accessible to the common citizens in the country, poor families, farmers, small traders-businessmen, women, dalits-deprived-backward, and so on," he said.

Criticizing the earlier system, the Prime Minister said those who had the responsibility of taking these facilities to the poor never paid any attention to it. Rather, various excuses were made for not changing. It was said that there is no bank branch, no staff, no internet, no awareness, no idea what the arguments were, he lamented.

The Prime Minister said banks and other such institutions have to keep the needs of the citizens of the country at the centre and keep on strengthening the trust of the investors.

“I am confident that the RBI will continue to strengthen India's new identity as a sensitive and investor-friendly destination," he added.


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