Centre to brainstorm on ways of reducing compliance burden of citizens and businesses

New Delhi, December 13, 2021

The Central Government will hold a national workshop on the "Next Phase of Reforms for Reducing Compliance Burden" on December 22 and the outcomes of the breakout sessions of the event will be presented to the Cabinet Secretary.

"In the year when the nation celebrates Azadi ka Amrit Mahotsav (75th year of independence), the Union Government proposes to further reduce the compliance burden on businesses and citizens," an official press release said.

The release noted that Prime Minister Narendra Modi had interacted with Secretaries of various departments in September and discussed ways and means to reduce the compliance burden. A meeting was also chaired by Secretary, Department for Promotion of Industry and Internal Trade (DPIIT), Anurag Jain with several stakeholders to discuss the way forward.

The workshop will see three Breakout Sessions attended by Secretaries of various Ministries, representatives from various State Governments and other senior officials.

The theme of the first session will be "Breaking Silos and enhancing synergies among Government Departments". It will focus on integration between Central Ministries/Departments and State Single Window Systems and Departments, issuing of combined certificate for CIN, PAN, TAN, GST, LIN, Import-Export Code (IEC) etc, creation of Single business IDs to subsume multiple IDs and standardization and rationalization of information across Ministries/States/UTs.

The second breakout session will be themed "National Single Sign-on for Efficient Delivery of Citizen Services". The session would see deliberations on onboarding all citizen services by Central and State Government services under one roof – “National Citizen-Centric Portal” and the creation of a National Digital Profile for all citizens that shall be used to pre-fill Government forms.

Citizen Benefits discovery and delivery would happen through the National Citizen-Centric portal. Enabling interoperability of the Digilocker facility for instant transfer of digitally self-attested documents would also be discussed.

These initiatives would help create a National Citizen-Centric Portal with all citizen services by Central and State Governments available under one roof. Eventually, all government agencies would begin accepting digitally approved documents and there would be clarity of applicability of citizen welfare benefits to all.

The third breakout session will be on the theme "Effective Grievance Redressal". The session will see discussions on the effectiveness of the Centralized Public Grievances Redress and Monitoring System (CPGRAMS) and other channels of grievance redressal. It will also discuss an accountability-based mechanism for enhanced effectiveness of redressal quality and use of next-gen technologies in effective grievance redressal. Initiatives taken by States in building effective grievance redressal mechanisms will also be reviewed.

The outcome of the discussions will be initiatives to better the quality of grievance redressal Central and State Governments and the creation of a Grievance Redressal system with reduced dependency on human behaviour, the release added.

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