Yatri Mitra Sewa for booking of wheelchair, porter services at railway stations

New Delhi, September 20, 2016

With a view to provide support to old and differently abled passengers requiring assistance at the stations, the Railways have decided to introduce ‘Yatri Mitras Sewa’ for enabling passengers to book wheelchair-cum-porter services.
The Yatri Mitra can either be a "Sahayak" (helper) or any other person provided by IRCTC or the service provider appointed by IRCTC for this purpose. He will provide wheel chair cum porter services to differently abled, ailing and old persons.
The responsibility of providing Yatri Mitra Sewa has been entrusted with IRCTC. The service is to be provided free of cost through some NGO, charitable trust, PSUs, and so on under corporate social responsibility (CSR) programmes.
However, if this service cannot be provided free of cost due to lack of response from various organisations, IRCTC may arrange this service on payment basis through a service provider or on its own.
IRCTC may also arrange these services through existing Battery Operated Car (BOC) Operator, wherever, an agency is providing the service.
The booking of Yatri Mitra service can be booked on IRCTC e-ticketing website and 139 (IVRS and SMS) or through a mobile.
A Mobile Application developed by CRIS would also be made available for booking of Yatri Mitra as and when it is developed and released by CRIS.
A dedicated mobile number for each station, where this service is available, will be made available by the service provider/IRCTC which would be displayed on IRCTC e-ticketing website and zonal websites of Indian Railways to facilitate booking of Yatri Mitra.
Based on the station at which the facility is booked by the passenger, the booking details (Train Name and Number, date and time of arrival/departure, PNR number, Name of the passenger, Coach and berth number) will be sent by SMS both to the passenger and service provider/IRCTC along with the amount chargeable, if applicable, for the service.
The mobile number of the Yatri Mitra will also be sent to the passenger through SMS before the expected time of the arrival of the passenger so that the passenger can contact the Yatri Mitra.
The Mobile Application developed by CRIS would have the facility for the service provider to update the status after providing the service. The  service will be available at major stations, an official press release added.
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