Delhi Metro introduces changes in smart card add value, refund rules

New Delhi, May 18, 2014

The Delhi Metro Rail Corporation (DMRC) today said it would introduce some changes in its smart card add value and refund rules from May 21.
A press release from DMRC said this was being doe because most of the Delhi Metro’s smart card users are regular travelers and, with the opening of Rapid Metro and more corridors of Phase 3, the maximum fare required for travel will increase as the commuters would cover more distance. 
Therefore, increasing the minimum add value of the cards will help the commuters as they will not have to stand in queue and recharge their cards time and again, it said.
The initial minimum add value of the smart cards has been increased from existing Rs. 50 to Rs 100 (refundable security of Rs. 50 has been kept unchanged).
Subsequently, from the next transaction, the minimum add value will be of Rs 200 and further add values can be in multiples of Rs. 100 (like Rs. 200, 300, 400, upto Rs 1000).
In case of web top-up, the minimum add value amount will be Rs. 100 and multiple of Rs. 50, that is Rs. 100,150, 200, 250, upto Rs 1000).
About 12000 smart cards are refunded every day, of which 9% of smart cards are purchased and refunded on the same day. Similarly, around 30% smart cards are purchased and refunded within the same month. This has resulted in a pile-up of 9 lakh smart cards to be refurbished at a cost to DMRC.
Therefore, the administration charges for the refund of smart cards will be revised from Rs 5 to Rs20. This measure has been taken to offset increase in cost of transaction and discourage the frequent/daily refund of smart cards.
The new measures will help in streamlining the refund system, the release said.
About 70% of Delhi Metro travelers are smart card users, who are able to avail a discount of 10% on all their journeys by the Metro whenever they use smart cards. 

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